Shipping policy

Thank you for shopping with DAPHNEE ROODIA PINCHINAT. Focused on offering stylish and durable luggage and everyday bag products for global shoppers, our brand adheres to standardized order fulfillment and secure cross-border logistics protocols. We aim to process every customer order precisely, package all箱包 goods with premium protective materials, and ensure safe, intact delivery within the scheduled shipping period.

1. Order Processing Time

Our fulfillment team handles all confirmed orders within 1-3 business days after order validation, excluding weekends and official public holidays. During peak sales seasons and promotional activities, surging order volumes may prolong standard processing timelines. We will issue formal email notifications to customers in the event of substantial shipping delays.

2. Shipping Rates and Delivery Estimates

Shipping fees applicable to your bag and luggage orders will be dynamically calculated and clearly displayed on the checkout page prior to payment, ensuring full transparency of all logistics-related expenses.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations are reference-only estimates. Actual parcel arrival may fluctuate due to courier service backlogs, customs clearance reviews, extreme weather events, cross-border logistical restrictions and national holiday arrangements.

3. Shipment Confirmation and Order Tracking

Once your bag order is dispatched from our local warehouse, you will receive an automated shipment confirmation email containing exclusive tracking codes and real-time parcel inquiry access.
Tracking status and logistics update data will generally be activated and available for online viewing within 24-48 hours after the carrier completes parcel pickup and system registration.

4. Incorrect Address Liability Clause

Customers are solely responsible for double-checking and confirming the accuracy and completeness of their delivery address during the checkout process.
DAPHNEE ROODIA PINCHINAT disclaims all liability for misdelivery, delivery failure or returned parcels caused by erroneous or incomplete address information provided by customers. Any shipments returned due to address discrepancies will incur additional reshipping charges payable exclusively by the purchaser.

5. Lost & Damaged Parcel Support Process

If your parcel is verified missing during international transit, please reach out to our customer service team within 7 days of your projected delivery date to initiate an official logistics investigation.
If your luggage or bag products arrive with surface damage, structural defects or compromised packaging upon receipt, kindly contact our support team within 48 hours of delivery. Clear photographic evidence of damaged items and original packaging is required for case verification and resolution.

6. Product Care Guidelines & Customs Terms

Each luggage and casual bag product is equipped with dedicated care and maintenance instructions for daily usage and storage. DAPHNEE ROODIA PINCHINAT will not be held accountable for product wear, deformation or damage resulting from improper maintenance, unauthorized alteration or customer misuse.
All cross-border shipments may be subject to import duties, customs taxes and clearance fees enforced by the destination country’s local authorities. These supplementary charges are the sole responsibility of the customer and are not incorporated into product prices or baseline shipping costs.

7. Contact Information

For any inquiries, feedback or after-sales assistance regarding this Shipping Policy and your order logistics status, please connect with our support team via the official details below:
Trade Name: DAPHNEE ROODIA PINCHINAT
Phone number: +1 754-985-5447
Email: service@daphneeluxe.shop
Physical address: 1483 E 94th St, Brooklyn, NY 11236, United States